At Carprofile, we are committed to providing you with the most accurate and reliable VIN reports to help you make informed decisions. If for any reason you are not satisfied with your purchase, we are here to help.
1. Eligibility
To be eligible for a refund, you must request it within 7 days from the date of purchase.
2. Refund Process
To request a refund, please contact our customer support team at carprofile@gmail.com . When contacting us, please provide your order details and the reason for your refund request.
3. Refund Approval
Once your refund request is received, our team will assess your request and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
4. Non-Refundable Items
Please note that certain circumstances are not eligible for a refund, including:
- VIN reports that have already been processed and delivered.
- Requests made beyond 7 days from the date of purchase.
- Any additional services or reports purchased alongside the VIN report that are non-refundable at the time of purchase.
5. Cancellation of VIN Report Services
If you wish to cancel your order before the VIN report is processed, you may be eligible for a full refund. However, once the report has been generated and delivered, it is considered non-refundable.
6. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don’t hesitate to contact our customer support team.
7. Changes to Refund Policy
We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Carprofile. We value your trust in our services and are dedicated to ensuring your satisfaction with every purchase.